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Welcome to Tropicana Wholesale

0121 313 6738 Lines Open 9am - 5pm Mon - Fri!

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Returns & Exchanges

 

To arrange a return or report a problem with your order just sign in to your account and follow the steps, alternatively you can call us and one of our Customer Service Team will be happy to resolve your query.

I have received a damaged item, what shall I do?

We want all of our customers to receive top quality goods so if you think there is a fault with an item you have received, please let us know as soon as you can by contacting the Customer Service Team on 0121 313 6738 or alternatively please click ‘Returns’ and select the order number which includes the item/s you’d like to return. Please then click the product/s you would like to return and state the reason for the return, this will then generate a ticket to the Customer Service Team and they will be in touch in regards to the solution/outcome.

In some circumstances we may require an image of the damaged item in order for us to send a replacement or refund. Please do not dispose of the item before you are advised to do so by the Customer Service Team.

I have received an incorrect item, what shall I do?

If you have received an incorrect item in your order, please let Customer Services know as soon as you can on 0121 313 6738 or alternatively please click “Returns” and select the order number which includes the item/s you’d like to raise a query on. Please then click the product/s you should have received and state the reason as ‘incorrect item’ and advise what you have received instead, this will then generate a ticket to the Customer Service Team and they will be in touch in regards to the solution/outcome. Please provide Customer Services with the full description and the barcode of the incorrect item you have received.

I have an item missing from my delivery, what shall I do?

If you have received a short delivery, before contacting the Customer Service Team please check your order confirmation to see if the item has been shipped, if this does not appear on the confirmation this can be due to it being out of stock. You can subscribe to emails to advise when products of interest are back in stock. If your missing item/s shows on your order confirmation please contact Customer Services as soon as you can on 0121 313 6738 or alternatively please click “Returns” and select the order number which includes the item/s you’d like to raise a query on. Please then click the product/s you would like the Customer Service Team to investigate into and state the reason as ‘missing item’ this will then generate a ticket to the Customer Service Team and they will be in touch in regards to the solution/outcome.

We may require an image of the packaging you received your order in to help with our investigation.

Please be aware we need to be notified of any discrepancies within 48 hours.